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Tenant Guide 04

Condo registration, access cards, and the by-laws nobody reads

Your tenancy agreement is with the landlord, but your daily life is with the MCST. Here is how to get registered, get your cards, get your car in, and avoid the fines that land on your deposit.

3 to 5 daysbefore the move to submit the form
S$500 to S$1,000typical refundable moving deposit (estimate)
1 lotper unit is the car park standard
Bothlandlord and MCST must approve a pet
Before handover

The move-in permit

  1. Get the move-in form from the management office. Your agent or landlord usually sends it. Some condos accept it by email, others need it signed at the office. Submit 3 to 5 working days before the move.
  2. Book the lift. One lift is designated for moves and padded by the condo. Slots are typically 2 to 4 hours, weekdays and Saturday mornings. Sunday and public holiday moves are rarely allowed.
  3. Pay the moving deposit. Refundable, often S$500 to S$1,000, sometimes payable by the mover instead of the tenant. Estimates only, not guaranteed, figures may change.
  4. Give the movers the rules. Loading bay location, lift slot, whether floor protection is required in the lobby, and whether the condo needs the mover's insurance letter.
  5. Ask about the renovation permit if you plan any work. Even installing a wall-mounted TV or curtain rails can require a separate renovation permit and deposit in some condos. Ask before the handyman arrives.

Common mistake: tenants book the movers first and the lift second. Book the lift slot first, then confirm the mover, because the condo's slot is the one that cannot move.

First week

Resident registration and access

Living there

Facilities, bookings, and by-laws

ItemWhat to knowTypical rule
Quiet hoursNoise complaints are the most common by-law issue. Renovation and drilling hours are stricter than general noise.No drilling on Sundays and public holidays; general quiet late evening to early morning. Check your condo's exact hours.
Function room and BBQ pitsBookable through the office or app, usually with a refundable deposit and a cleaning requirement.Book 1 to 2 weeks ahead for weekends.
Gym and poolAccess card controlled. Guests are usually limited in number and must be accompanied.Check guest limits before inviting friends.
PetsNeeds both landlord consent and condo by-law approval. Some condos limit size or number.Leashed in common areas; not allowed in the pool deck or gym.
Rubbish and recyclingChute or bin centre, with rules on bulky items and recycling.Bulky item disposal usually needs a booking and a fee.
Balcony and windowsRules on drying laundry visibly, grilles, and hanging items outside the railing.Check before installing anything on the balcony.
Short-term lettingIllegal for private residential property under three months, and a by-law breach on top.Do not list the unit on holiday rental platforms.

Why this matters for your deposit: by-law fines are charged to the unit, and the landlord will deduct them from your deposit or bill you. A copy of the by-laws is available from the management office on request. Read the noise, renovation, and pet sections at minimum.

Getting it done

Documents to have ready

FAQ

Common questions

What do I need to register as a resident with the condo management?

Usually the move-in or resident registration form, a copy of the signed and stamped tenancy agreement, a photo ID for each occupant (NRIC, passport, or work pass), your contact number, and your vehicle details if you drive. Some condos also want a passport-size photo for the access card system.

How much is the condo move-in deposit and do I get it back?

Most MCST-managed condos take a refundable deposit, often S$500 to S$1,000 (estimates only, not guaranteed, figures may change), to cover damage to lifts and common areas during the move. It is refunded after the management office confirms no damage, typically within a few weeks. Keep the receipt.

Can I move in on a Sunday or public holiday?

Usually not. Most condos restrict moving to weekday office hours and Saturday mornings, and require a booked lift slot. Check the by-laws before you confirm the movers, because an unbooked move can be turned away at the guardhouse.

How many access cards do I get?

Typically one or two per unit are handed over by the landlord, and additional cards are issued by the management office for a fee or deposit per card (often S$20 to S$50, estimates only). Cards are usually tied to the unit, so return them at the end of the lease or the deposit is forfeited.

What are MCST by-laws and do they apply to tenants?

The MCST (Management Corporation Strata Title) is the body that manages the condo, and its by-laws bind everyone living there, tenants included. They cover noise hours, pets, renovation, use of facilities, parking, and rubbish disposal. A breach can lead to fines charged to the unit, which the landlord will pass to you.

Can I keep a pet in a condo?

Two separate approvals are needed: the landlord's written consent in the tenancy agreement, and the condo's by-laws, which may restrict size, number, or breed. Do not assume one covers the other. Check both before you sign.

Keith Tan Boon Kee, ERA Realty Network
About Keith

Keith Tan Boon Kee

Division Director, ERA Realty Network. CEA R003793E. 25 years in Singapore property, leading Keith Tan Associates (KTA) within HexaGroup. Keith and his team handle leasing, expat relocation, TOP handovers, and resale across Singapore's prime districts, and every KTA tenant gets this setup guide as part of the move-in service.

Looking for a place, or have one to let?

Tenants: tell me your budget, district, and move-in date and I will shortlist units that fit. Landlords: get a free rental assessment and a tenant-ready handover checklist for your unit.

General information only. Not financial or investment advice. Consult a qualified professional. Provider fees, deposits, and timelines are estimates only, not guaranteed, and may change. Always confirm with the provider.

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