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Tenant Guide 06

Aircon servicing and repairs: who pays for what

Two things settle most deposit arguments in Singapore: whether the aircon was serviced on schedule, and whether faults were reported in writing. This guide covers both, plus the minor repair clause that decides who pays.

Quarterlyservicing is the standard TA requirement
S$25 to S$45per unit per visit, general servicing (estimate)
S$250 to S$350typical minor repair cap per item, around S$500 on luxury units (estimate)
Same dayreport faults, in writing, with a photo
Servicing

Aircon servicing: the tenant's standing obligation

  1. Book a quarterly contract in week one. An annual package for 3 or 4 visits is cheaper than ad hoc visits and gives you a schedule. Ask the landlord if they have a preferred contractor; using theirs removes any argument later.
  2. Do a baseline service at move-in. Even if the landlord says it was done. It resets the clock, clears any blockage from the vacant period, and gives you a receipt dated to your tenancy start.
  3. Keep every receipt. Photograph it and store it with your handover photos. At the end of the lease, the landlord will ask for them before releasing the deposit.
  4. Know the difference between general and chemical. General servicing is a clean of filters, coils, and drainage. Chemical wash or overhaul is a deeper strip-down used when a unit leaks, smells, or is not cooling. Do not pay for chemical unless there is a reason.
  5. Report faults immediately, in writing. A dripping unit or one that stops cooling gets worse fast and can damage the ceiling below. Message the landlord with a video the same day.
Who pays

Tenant vs landlord: repairs and maintenance

ItemUsually tenantUsually landlordNotes
Quarterly aircon servicingYesWith receipts. Missing this is a common deposit deduction.
Aircon gas top-up, compressor, PCBUp to the capAbove the capIf servicing is documented. Otherwise the landlord may argue neglect.
Light bulbs, batteries, consumablesYesIncluding remote batteries and water filter cartridges.
Leaking tap, choked sink, faulty switchUp to the capAbove the capClassic minor repair clause items.
Water heater failureUp to the capAbove the capA new heater is well above any cap.
Fridge, washer, hob, oven breakdownUp to the capAbove the capUnless caused by misuse, then tenant.
Structural, roof, plumbing in walls, ceiling leaksYesLandlord, including damage to your belongings if caused by their delay in fixing.
Pest controlAfter the first monthFirst month and pre-existingReport anything at handover in writing.
Damage from misuse or negligenceYesEven above the cap.
Fair wear and tearYesNot deductible from the deposit.

The minor repair cap is commonly S$250 to S$350 per item, and around S$500 on luxury units. Estimates only, not guaranteed, figures may change. Your tenancy agreement governs; read the clause and ask your agent to walk you through it before you sign.

Reporting

How to report a fault so it gets fixed and you do not end up paying for it

The rule that protects you: if the landlord fails to fix something they are responsible for within a reasonable time after written notice, and it causes further damage, that further damage is on them. The written notice is the key. Send it.

Common issues

The five faults every tenant meets, and what to do

IssueFirst stepLikely cost owner
Aircon dripping waterTurn it off, put a bucket under it, message landlord with video. Usually a choked drainage pipe.Servicing fixes it; tenant if servicing was overdue
Aircon not coolingCheck filters and the remote mode. If serviced recently, report it. Often a gas leak or compressor issue.Landlord above the cap, if servicing is documented
Water heater not heatingCheck the switch and breaker. If it trips repeatedly, stop using it and report.Tenant up to cap, landlord above
Choked sink or toiletTry a plunger. Do not pour chemicals down a choke without checking the pipe material.Tenant up to cap
Mould on walls or ceilingPhotograph it, improve ventilation, report it. Persistent mould usually points to a leak or condensation from aircon trunking.Landlord if caused by leak or building issue; tenant if caused by drying clothes indoors with windows shut
FAQ

Common questions

How often do I have to service the aircon as a tenant?

Most Singapore tenancy agreements require quarterly servicing (every three months) by a contractor, with receipts kept as proof. Some allow every four months. Check your TA and calendar it, because a missed cycle is one of the most common deposit deductions.

How much does aircon servicing cost?

General servicing is commonly S$25 to S$45 per fan coil unit per visit, with contract packages for a year at a discount. A chemical wash or chemical overhaul is more, often S$80 to S$180 per unit, and is usually only needed when a unit is not cooling or is leaking. Estimates only, not guaranteed, figures may change.

What is the minor repair clause?

A standard clause that makes the tenant responsible for the first part of any repair cost, typically S$250 to S$350 per item, and around S$500 on luxury units, with the landlord paying the excess above that. It covers wear-and-tear items like a leaking tap, a faulty water heater switch, or a stuck door lock. It does not usually apply to the first 30 days, structural issues, or damage from something the landlord failed to fix.

The aircon is not cold. Who pays?

If regular servicing has been done and the receipts exist, a gas top-up or compressor fault is usually the landlord's cost above the minor repair cap. If servicing was skipped, the landlord can argue neglect and pass the whole bill to the tenant. Service on schedule and keep the receipts.

Do I have to pay for pest control?

Commonly the landlord handles pests present at handover and within the first month, and the tenant handles ongoing pest control after that. Check your TA, and report any infestation found at handover in writing on day one.

Can I use my own contractor?

Usually yes for servicing, as long as they are competent and you keep receipts. For repairs above the cap, some landlords want to use their own contractor or approve the quote first. Ask before booking anything the landlord will be asked to pay for.

Keith Tan Boon Kee, ERA Realty Network
About Keith

Keith Tan Boon Kee

Division Director, ERA Realty Network. CEA R003793E. 25 years in Singapore property, leading Keith Tan Associates (KTA) within HexaGroup. Keith and his team handle leasing, expat relocation, TOP handovers, and resale across Singapore's prime districts, and every KTA tenant gets this setup guide as part of the move-in service.

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